State Farm® Insurance Agent Kiersten Smith
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dawn Wooldridge
October 22, 2024
"They are very hospitable and I felt a warm friendly feeling when I entered the office. Jesse was super polite, considerate and detailed during my time going over my policy information."
Denise Hartung
October 7, 2024
"My daughter bought a new car and we were at the Subaru dealership finalizing everything, so I called Kiersten Smith's office in Crawfordville Fl at 10:41 to add the new car to my existing policy; I didn't get an answer so I left a message. I called numerous times and never got an answer. My daughter ended up going thru another company. Finally at 1:40 p.m someone called and said they were at lunch and they were sorry they missed our call. This office has 4 people so I guess they all go to lunch at the same time and they take 3 hour lunch breaks. Needless to say, I will be changing companies."
"Denise, thank you so much for this feedback. We apologize that we were not able to respond to your voicemail as quickly as would have served the needs of the situation. We receive around 100 calls in a day some days, so sometimes our ability to respond to voicemails is delayed. Please know that we're taking your feedback and going to try find better ways to serve our customers better. Thank you again for the feedback, and we apologize again for the inconvenience of the wait time to have your call returned. "
Melissa
September 13, 2024
"I have been doing business with Jessica B at Crawfordville FL State Farm for a bit now. She is always helpful, friendly, knowledgeable, and if she does not know the answer, she searches it for you. Insurance is not always an easy thing to deal with nor is it interesting to most people but Jessica makes it easy and does all the research To find what you exactly need. I highly recommend State Farm and Jessica for all your insurance needs 🙂"
Jaejay Johnson
September 5, 2024
"Was very nice, and really enjoyed talking with her, and she was able to save me alot. 😀"
Duncan Sudlow, Jr
August 31, 2024
"Jesse was EXTREMELY helpful and friendly. He helped me with issues I didn't understand and helped me get what I needed instead of just wanting to get a Huge commission."
Angie Simons
August 15, 2024
"I had an exceptional experience working with State Farm, and I cannot say enough great things about Jennifer. From start to finish, Jennifer went above and beyond to make sure I had the right coverage for my truck. She's very patient and took extra time to listen to my concerns, thoroughly explain my options, and answered every question I had. What really stood out was how personable and attentive Jennifer was throughout the entire process. She didn’t just sell me insurance; she made sure I felt confident and secure in my decision. Her knowledge of the products and her genuine commitment to finding the best solution for me were extremely impressive. It’s rare to find someone who cares so much about their clients’ well-being. If you’re looking for an insurance agency that truly puts its clients first, I highly recommend this State Farm Agency, and especially Jennifer. Her service is top-notch, and I’m grateful to have her in my corner!"
Jina Predelus
August 11, 2024
"Jessie was great with assistance and was just nice to talk to overall."
Andrew Riddle
August 1, 2024
"This office and the staff that works there are excellent. They care about their customers and their community. If you want a fair price on your insurance, from a fair company, this is where you should go. Kiersten Smith and her team will take excellent care of you. I have had my insurance with State Farm for several years and would not go anywhere else."
"Thank you, Andy! We appreciate your business and all you do for our community."
Mildred Family
July 24, 2024
"I appreciated working with Jesse. He was very informative and helpful when choosing the best policy for my vehicles. I will definitely recommend State Farm to friends and family."
"Thank you. We're all big fans of Jesse too! We appreciate your business and that you took the time to write this review. :)"
Fran Jester
July 15, 2024
"Every time I have contacted Brianna, she’s been so helpful to me and getting everything set up that we need to get done. I appreciate her immensely."
"WOW! Thank you for your encouraging words about Brianna! She's a treasure to our agency and it was so kind of you to take the time to publicly appreciate her. We appreciate you choosing to do business with us."
lester johnson
June 18, 2024
"Rachel was wonderful and very helpful. Super great experience working with her!"
"Thank you for the kind words! And thank you for your business!"
patricia boland
June 10, 2024
"Just switched to State Farm and Jesse helped make the transaction effortless and financially rewarding Thank you!"
"We get to work with that awesome guy every day, and we can say that we appreciate him too! This was so kind of you to leave this review about Jesse! I'm sure this made his day. :)"
Marva Jones
May 29, 2024
"My agent, Jesse, explained all options, took time and had patience with me, answered all questions professionally. Price was fair. It was a pleasure doing business with him and returning to the excellent service given by State Farm."
"Thank you for taking the time to leave this incredibly encouraging review! We look forward to continuing to earn your business!"
Dwayne Vanvalkenburg
April 26, 2024
"They lied to the customer just to make business they only concerned about taking your money. That is called non customer service business."
"Thank you for the review. We were looking forward to possibly doing business with you when it came to your auto insurance. We know you were very frustrated when the quote was higher than you expected. While we are sad that you were unsatisfied with the final price quoted before purchasing, we hope you find an insurance company that serves your needs. We wish you nothing but the best."
Pamela Watson
April 9, 2024
"On 04/08/24, I called to get an Auto quote. I had the pleasure of speaking to Jesse. Jesse was so nice and informative. He took his time explaining everything and didn’t make me feel rush with my questions. Jesse makes you feel like you’re a part of the family and not just some customer calling in. On 04/09/24 Jesse called to do a follow up. I was so impressed with the warmth he had with making sure I was okay with the quote. He told me about several different things that I could add to my auto policy. If you’re looking for someone with knowledge, patience and plenty of kindness. Jesse is the person for you. Thank you Jesse for all your help. What a great person to have on your team."
"We're so glad to hear you had such a positive experience with Jesse! We're pretty big fans of his too. :) Thank you for your business, and we look forward to continuing to serve you."
Michelle C
February 15, 2024
"Jennifer Noel was my agent and she was amazing! I have been on the fence looking at different life insurance policies and so confused and she took the time to explain and break everything down for me. We found a great policy that fits in my budget. This is one thing off my to-do list finally! Would definitely recommend this agency and Jennifer"
"We're so excited that our Jennifer was able to empower you with information that helped you get the right policy at the right price for you. Thank you for taking the time to share this and make our day!"
Kerry Dodson
February 2, 2024
"Kiersten and Jen were great to work with when I had to submit a claim. They followed up multiple times to make sure I received my payment. I would definitely recommend their office if you are looking for insurance."
"We appreciate you, Kerry! Thank you for your business and your encouraging words!"
James R Bean
November 21, 2023
"I think this State farm is definitely useful information to have in your phone. Inexpensive . Found Donna to be an exceptional sales representative and good she helped me on a car quote which she had Kiersten Smith mail to me immediately and saved for me to pay at my convenience. Plus secure. Loved it. Highly recommended!!!"
"Thank you, James! We can't wait to work with you further in the future :)"
Jerry
October 11, 2023
"Rachel was fantastic and talked me through the process. Just relocated to Florida and received a better quote than my previous insurance carrier of 11 years! Thanks for your help!"
Grady Mayfield
July 25, 2023
"Not sure why my insurance goes up each year but I'm a perfect driver and have not had a wreck or ticket in twenty years and have to pay more than people with bad driven records. Something is wrong with this country."
Rod C. Payne sr.
March 2, 2023
"helpful staff"
Tammy Clark
February 13, 2023
"Just changed to State Farm from Progressive. Much more insurance for a fair price. Ali was awesome with her quote and explaining all of the policy to me. I learned something new! Thanks again Ali for all of your help!"
"Nothing makes us happier than hearing that we empowered an insured with knowledge! Ali was so excited to hear that you were happy with your experience. Thank you for your business!"
Nathan Zak
February 3, 2023
"I have been working with State Farm to switch to them for both my Homeowners and Auto insurance. Specifically working with Ali Delong has been a great experience. She is very professional, quick with responses and very knowledgeable. A++"
"You're the best! Thank you for making the switch! We strive to continue to take good care of you. "
Kenneth “TurfTaurus” Westbrook
November 15, 2022
"I love my ladies! They are so professional! Awesome women!"
"Thank you! We appreciate you!"
Marisa Simmons
September 28, 2022
"Worst experience ever!"
"First, thank you for your feedback. We definitely want to know if one of our insureds isn't happy with their experience. We couldn't find a profile with your name in our customer database, so we couldn't reach out directly, but will you call the agency and give us some feedback on your experience? We'd love to see how we can serve our insureds better in the future. If you weren't with our agency, and that's why we can't find you in our system, then we can get that feedback to the agency you worked with so that they can grow. Either way, I'm so sorry for your experience, and thank you for helping us improve with your feedback."